FAQs

General Questions:

  1. What materials are used in your jewellery?

    • We use high-quality gold, silver, and other precious metals to create our jewellery pieces.
  2. Do you offer a money-back warranty?

    • Yes, we offer a 30-day money-back warranty on our products.
  3. Where do you ship to?

    • We currently ship to Ireland, the UK,Europe and the United States.

Ordering and Shipping:

  1. How long does it take to make and dispatch my order?

    • Typically, it takes 1-3 working days to craft and dispatch your jewellery order.
  2. What are your shipping options and costs?

    • We offer various shipping options, and the cost depends on the destination and chosen shipping method. You can view the shipping options and costs during the checkout process.
  3. Can I track my order once it's shipped?

    • Yes, you will receive a tracking number once your order is shipped, allowing you to monitor its progress.
  4. Do you offer international shipping outside of the mentioned countries?

    • Currently, we only ship to Ireland, the UK,Europe and the United States. We are working to expand our shipping options in the future.

Returns and Exchanges:

  1. What is your return policy?

    • We accept returns within 30 days of purchase. Please see our Returns Policy for more details.
  2. How do I initiate a return or exchange?

    • To initiate a return or exchange, please contact our customer support team, and they will guide you through the process.
  3. Do I have to pay for return shipping?

    • Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.

Product Information:

  1. Are your jewelry pieces customisable?

    • Some of our jewellery pieces may be customisable. Please check the product description or contact us for more information.
  2. Is your jewellery suitable for sensitive skin?

    • We prioritise using hypoallergenic materials, but if you have specific concerns about allergies or sensitivities, please reach out to us, and we can provide more details on individual products.
  3. Do you offer gift packaging or special requests?

    • Yes, we offer gift packaging options and can accommodate special requests. Please contact us to discuss your specific needs.
  4. Are your products ethically sourced?

    • We strive to source our materials responsibly and ethically, and we are committed to maintaining ethical practices in our jewelry making.We currnetly only use recycled silver and gold.

If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help!

A love for making beautiful things

"I design and create beautiful, quality pieces with a minimal aesthetic inspired by the piers and small harbours along the Wild Atlantic Way. I like to add interesting dimensions through the captivating gemstones I source and incorporate into my work."

— Lynsey